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Ordering & Payment
$250 minimum for opening orders
Orders can be made by email, online via our wholesale website, Etsy Wholesale, through our Sales Reps at daniel*richards or our New Zealand Distributor Small World Distribution.
Online (Australia only):
US Sales Reps: danrichgroup.com
NZ Distributor: smallworlddistribution.co.nz
Payments for orders are required to be made via credit card and we currently accept Visa, Mastercard, Amex and Paypal. Please note: we do not accept cheques.
All orders are charged at the time of shipment. Net 30 terms may be extended to our partners with great credit history and references. No orders for accounts with a balance due will be shipped until all outstanding amounts have been made. Late payments incur a late fee of 10% per month.
Retailers must agree to our Terms for approval and we reserve the right to discontinue sales to stores who fail to comply.
Fox & Fallow products may be purchased by companies who wish to hire out these products for a fee, however wholesale prices will not apply to these products and they must be purchased at their recommended retail price. Please advise Fox & Fallow of this when ordering.
Cancellations, Returns and ExchangesWe ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and it its original packaging.
Sales Representatives & Distributors
We are currently represented by the Daniel*Richards Group in their Southwest, Midwest, Mid Atlantic & TOLA territories of the USA. To purchase our products in these regions, you can get in touch with a d*r sales rep in your area at danrichgroup.com. You can also visit us in their Atlanta Showroom at the Atlanta Gift Mart or their Dallas Showroom at the Dallas Trade Mart.
All orders are shipped from our studio in Brisbane, Australia. Unless other arrangements have been made, orders ship via courier. Please let us know if you'd like to request special shipping arrangements or if you'd like us to use your shipping account number. Any duties or customs fees incurred are the responsibility of the retailer. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on your final invoice.
We endeavor to make sure that all our products listed on our website are in stock and the pricing is up to date and correct. Our standard turnaround time is between 1-3 business days depending on availability and receiving payment authorization for a purchase. In the event that an ordered item is not in stock or we are unable to fulfill your order, we will let you know as soon as possible a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary.
Because timber is a natural product, the grain will vary from piece to piece. Some imperfections may be present and we believe these variations add to the authentic, natural quality of the sign. Subject to "Cancellations, Returns and Exchanges", Fox & Fallow do not offer refunds or exchanges.
Legal StuffAll work is copyright © Fox & Fallow. Work may not be reproduced, altered or used without written permission from Fox & Fallow. All rights reserved. In purchasing any Fox & Fallow products, you agree that the terms and conditions will be interpreted under the laws of Australia.